Thank-you for visiting our online shop. These are the terms and conditions on which we supply these freezer classics to you. By placing an order with us you agree to be bound by these terms and conditions of sale. Please read these before completing your order with us.
We make every effort to ensure that all the dishes shown in our shop are in stock, but if we sell out, we will email you directly to inform you and will not charge you for the relevant product (s)
In the unlikely event that you have a problem with any of our dishes please contact us by email at email@example.com immediately.
Changes & Variations
The images of the dishes on our website are for illustrative purposes only. Although we have made every effort to display them accurately, our products may vary slightly from these images. We may change the products at any time due to varying reasons or make minor adjustments to recipes, these will not affect the enjoyment of the products. In addition we may make significant changes to a recipe or if an ingredient is not available. In the event we make a change after you have placed an order we will contact you to notify you and you may contact us in writing to cancel or amend your order.
Cancelling or making changes to your order
As our products are perishable you are not entitled to the right to return unwanted goods within 14 days of receiving them. If you wish to cancel your order, or make a change to your order, please contact us in writing as soon as possible and no later than 7am 2 working days before your delivery. If you request a change to your order we will contact you with regards to any price change and anything else relevant to your request.
We currently only deliver directly to the customer. We will make delivery arrangements with you once payment is received. If after arranging a delivery time with you and you are not in, we will ring you once to the mobile number you supplied to arrange an alternative. If you do not pick up the phone, we will return the goods in their frozen state safely back to our kitchens. You can then either arrange collection to come and get your goods or they can be re-delivered the following week.
Debit and credit card orders are processed securely by PayPal. Payment is by debit or credit card when you order online. We accept Visa and Mastercard debit and credit cards.
As we sell perishable goods, please inspect the products as soon as they are received by you. If you have any questions about the product, please contact us immediately. We will be happy to discuss it with you and offer a refund for any product you feel does not meet our product description or any item that may have been damaged in transit.
If you need to contact us for any reason, please e-mail us at firstname.lastname@example.org
We will not pass on any information received to any third party.
We look forward to discussing your plans